Migrant groups call for home care funding boost for elderly

By Rena Sarumpaet  SBS
One in three elderly people in Australia are waiting 12 months or more to have their needs assessed.

It is an issue thought to particularly affect the country’s ageing migrant population.

“This is particularly important for CALD [culturally and linguistically-diverse] Australians,” Emma Campbell, Chief Executive of the Federation of Ethnic Communities Councils, told SBS News.

“We know that migrant Australians prefer to have care at home as they get older and we really hope that in the budget there’ll be sufficient funding and sufficient recognition of the needs in aged care and in particular, the provision of home care packages.”

Up to September last year, the government had issued around 74,000 Commonwealth home care packages with subsidies worth between $8,000 and $49,500 per year. They can be used to purchase services from cleaning and gardening to nursing assistance, as well as transport and equipment.

But a Health Department update shows that by the end of 2017, 104,602 customers were unable to get funding at the level of their assessed need; a rise of more than 3,000 on the previous quarter. One in three had been on the waiting list for at least a year.

‘I couldn’t get in’

Margaret Davis, 77, is among those who has given up independent living amid declining health, at least for now.

She lives in an aged care facility in Sydney after waiting four months for a ‘Level 4’ package to purchase assistance in showering and other services.

“I couldn’t get into a home care package,” Ms Davis told SBS News. “They’re paying more to keep me in a high-care bed than they’d pay to keep me in home care”

Margaret DavisMargaret Davis, 77, lives in an aged care facility in Sydney.


Basic Level 1 care is worth $8,000 a year. Level 2 is worth $14,500, subsidising extra hours. Level 3, for intermediate care needs, is worth $32,500, and the highest-level care, Level 4, is worth $49,500.

Rana Kabbout, Chief Executive of Sydney community organisation Muslim Care, said urgent action is needed.

“Releasing more Level 3 and 4 packages would be a good start,” she said.

The waiting game

Federal Aged Care Minister Ken Wyatt said the number of home care packages are increasing.

“We still see 50,300 additional packages go out in the December quarter, that’s a 17,500 increase on the [September] quarter,” he said.

But Labor’s aged-care spokeswoman Julie Collins called it “an extraordinary moment of political spin,” saying the waiting list has grown by nearly 15,000 in the past year.

Some in the national queue receive care through an alternative funding scheme, the Commonwealth Home Support Program and the minister is encouraging others to take up “interim” packages at lower than their assessed levels – so as not to lose their places in the queue.

But many aged care providers say interim package holders are losing out, either paying extra – often substantial fees – to access vital services, or going without.

Kamal Ayoubi and his wife Souhad. Kamal Ayoubi has struggled to get the right level of care for his wife Souhad.


Lebanese-born Souhad Ayoubi, 73, accepted a Level 2 package, but after her health deteriorated, was re-assessed as needing help at the much costlier Level 4.

Her husband Kamal said he rang the government’s service portal My Aged Care, and was shocked when advised to seek help instead from his eight children, most of whom work full-time.

“The woman said to me, “Because you’ve got lots of children, you must tell your children to help your wife”, he claimed.

Mr Wyatt said that kind of comment was “inappropriate”.

Review needed

In the absence of firm budget commitments to shorten the national queue, Mr Wyatt wants to review the assessment process, carried out by health professionals at state and territory level.

“If I’ve been assessed at level 4 and I only use half that package – then the question has to be, was the assessment correct in the first instance? Maybe I should have had a level 3 or a level 2,” he said.


Leading Age Services Australia – the country’s peak body representing aged care providers, estimates that up to $350 million in home care package funds goes unspent.

It’s urged in its pre-budget submission, that some of that money be re-directed to those in the queue.

Mr Wyatt said the department would not be taking back funds from those already with packages.

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